Grievance Redressal Mechanism – Live Varta
Effective Date: 02/04/2026
Live Varta is committed to upholding the highest standards of journalism and ethical reporting. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established a formal grievance redressal mechanism to address complaints from our readers, viewers, news sources, and the general public.
1. Scope of Grievances
You may file a grievance regarding any content published on Live Varta, including but not limited to:
- Factual inaccuracies or misleading information.
- Defamatory, false, or unverified claims.
- Content that violates privacy or causes harm to reputation.
- Obscene, hateful, or discriminatory material.
- Violation of copyright or intellectual property rights.
- Any other violation of Indian law or journalistic ethics.
2. Who Can File a Grievance?
Any person – including readers, news subjects, public figures, government agencies, or organizations – may file a grievance. Anonymous complaints will be reviewed at our discretion but may receive limited response.
3. How to File a Grievance
All grievances must be submitted in writing (English or Hindi) through any of the following channels:
By Email (Recommended):
- Grievance Email: [email protected]
- Alternate Email: [email protected]
Subject Line: Please write “GRIEVANCE – [Brief Issue Description]”
By Post / In Person:
Address:
Grievance Officer
Live Varta
Nilu Bhawan, Sunder Vihar Colony
Opposite Hanuman Mandir, Kokar, Ranchi – 834009
Jharkhand, India
By Phone (For Follow-up Only):
- 8541088233
- 9431355233
Note: Phone calls are for routine inquiries only. Formal grievances must be submitted in writing to maintain a proper record.
4. Information to Include in Your Grievance
To help us address your complaint efficiently, please include the following details:
| Field | Description |
|---|---|
| Your Full Name | (Mandatory) |
| Contact Information | Email and phone number |
| Type of Grievance | (e.g., factual error, defamation, privacy violation, copyright) |
| Article/Content Link | Exact URL or description (title, date published) |
| Specific Objection | Clearly state what is wrong and why |
| Supporting Evidence | Attach documents, screenshots, or references (if any) |
| Relief Requested | What action do you seek? (e.g., correction, retraction, removal, apology) |
Important: Frivolous, anonymous, or malicious complaints may be dismissed. False complaints may be subject to legal action.
5. Grievance Officer
The designated Grievance Officer for Live Varta is:
Name: Mr./Ms. Anurag Thakur, Editor-in-Chief / Legal Representative]
Designation: Grievance Officer, Live Varta
Contact Details:
Email: [email protected]
Phone: 8541088233
Address: Same as above
The Grievance Officer is responsible for acknowledging, reviewing, and resolving all complaints in a timely manner.
6. Grievance Redressal Process & Timeline
Live Varta follows a structured timeline as prescribed under the IT Rules, 2021:
| Step | Action | Timeline |
|---|---|---|
| 1 | Acknowledgment of receipt of grievance | Within 24 hours (excluding Sundays & public holidays) |
| 2 | Internal review and investigation | Within 7 days of receipt |
| 3 | Final decision (disposal of grievance) | Within 15 days of receipt |
We will inform you of our decision in writing (via email or post), along with the reasons for our determination.
7. Possible Outcomes
After reviewing your grievance, Live Varta may take one or more of the following actions:
- Issue a correction or clarification in the article.
- Add an editor’s note or update to the content.
- Remove or disable access to the content (in whole or part).
- Reject the grievance if found to be without merit (with explanation).
- Refer the matter to legal counsel or law enforcement if required.
8. Escalation (If Not Satisfied)
If you are not satisfied with the resolution provided by Live Varta’s Grievance Officer, you have the right to escalate the matter to:
The Ministry of Electronics & Information Technology (MeitY)
Government of India
or
The appropriate court of law in Ranchi, Jharkhand, as per Indian law.
9. Confidentiality
Live Varta respects the confidentiality of complainants. Your personal information will not be shared unnecessarily except as required for investigation or by legal mandate.
10. No Abuse of This Mechanism
Filing knowingly false, frivolous, or repetitive grievances is an abuse of this process. Live Varta reserves the right to pursue legal remedies against individuals who misuse this mechanism.
11. Contact Us for General Queries (Not Grievances)
For news tips, advertising, or routine editorial inquiries (not complaints), please use:
Email: [email protected]
Mobile: 8541088233
Grievance Officer Declaration (As per IT Rules, 2021)
I, the undersigned Grievance Officer of Live Varta, hereby confirm that this grievance redressal mechanism complies with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. All grievances shall be acknowledged within 24 hours and disposed of within 15 days of receipt.
Signature: ___________________
Name: Anurag Thakur
Date: 02/04/2026
